Refund policy

Return and Refund Policy

We want you to be happy with the quality of your purchase from Kintail House. If an item arrives damaged, is faulty, is not as described, or is otherwise covered by the New Zealand Consumer Guarantees Act 1993, please contact us within a reasonable time after discovering the issue.

Please include your order number, a description of the problem, and clear photographs where possible. Contact us before returning the item so that we can provide return instructions.

Depending on the circumstances and your rights under the Consumer Guarantees Act, we may repair or replace the item or provide a refund. Refunds are issued only after the product has been returned to and received by Kintail House, unless returning it is impractical or another remedy is required by law.

If we confirm that an item is faulty, damaged, or incorrect, we will arrange the return or reimburse reasonable return-shipping costs. Items should be returned with all supplied parts and packaging where reasonably possible. Normal inspection or handling does not affect your statutory rights.

We do not accept returns or provide refunds for change-of-mind reasons, including ordering the wrong item, size, design, clan, tartan, or colour. Please check product details and selections carefully before ordering.

We cannot provide a remedy where damage results from misuse, accidental damage after delivery, failure to follow care instructions, or normal wear and tear.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your bank or payment provider.

Nothing in this policy limits or excludes any rights available to consumers under the New Zealand Consumer Guarantees Act 1993 or other applicable law.

Contact:
Kintail House
Email: info@kintailhouse.com
Return address: Provided after you contact us